We collect and store the personal information you voluntarily provide us, such as your name, email address, or phone number. We will not share this personal information with third parties without your consent unless it is necessary for the performance of our services. We do not use this personal information for purposes other than those for which it was collected.We use security measures to protect your personal information from loss or theft and unauthorized disclosure. We treat your personally identifiable information with the utmost confidentiality.
We do not sell, trade, or rent your personal information. We may disclose your personal information if required by law or if we believe in good faith that it is necessary to protect our legal rights.
The security of your personal information is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You have the right to request access to the personal information we hold about you. We may ask you to provide additional information to ensure that you are the owner of the requested information. If we can verify your identity, we can provide you with a copy of the personal information we hold. We may not be able to provide information if it is protected by attorney-client privilege, if it is confidential, if it is covered by trade secret, or if we are not allowed to disclose it under applicable law. If we cannot provide you with access to your information, we will inform you and explain the reasons.
Our site uses "cookies" to enhance the user experience. You have the option to refuse these cookies by changing your browser settings, but this may affect some features of the site.We collect browsing data through cookies and other technologies. Cookies are small data files stored locally on your computer or device. They allow us to recognize your computer or device and collect information about your use of our website, including information about the sites you have visited and other information about your browsing.
We use these cookies and other technologies to:
- Personalize and improve your experience on our website.
- Understand and analyze traffic and usage data on the site.
- Detect and prevent security and usage issues
Additionally, we use third-party cookies to analyze traffic on our site and understand trends and statistics.
This privacy policy is effective from the date mentioned below and will remain in effect except for any future changes, which will be effective immediately after being posted on this page. We reserve the right to update or modify our privacy policy at any time. You should check this privacy policy periodically. Your continued use of the service after the posting of any modifications to the privacy policy on this page constitutes your acceptance of these changes.
Effective Date: 1st day of August 2026
Last Updated: 1st day of August 2026
The SUJÁN Life (referred to as "SUJÁN," "we," "us," or "our") respects your privacy and is committed to protect your personal data. This Privacy Notice explains how we collect, use, store, share, and protect your personal data when you use our website, make a reservation, stay at our hotel, use our services and other online services (collectively, the "Services"). This Privacy Notice is in compliance with the Digital Personal Data Protection Act, 2023 ("DPDPA") and other applicable data protection laws.
It sets out the categories of personal data we may collect, the purposes for which such data is processed, the persons or entities with whom we may share it, the measures we take to protect it, and the rights available to you under applicable privacy and data protection laws.
By interacting with us, making reservations, using our website, visiting our premises, participating in events, or availing our services, you acknowledge that your personal data may be processed as described in this Privacy Notice.
In situations where a specific privacy notice is not presented at the point of data collection, the most recent version of the Privacy Notice available on our official website shall apply and will govern the collection, use, and processing of your personal data. We encourage users to review the Privacy Notice on our website regularly to stay informed about how we protect and use your data.
We collect only such personal data as is necessary for the specified purpose. The table below is intended to provide an itemised and understandable description of the main categories of personal data, purposes of processing, and goods or services enabled.
| Category | Examples of personal data | Specified purpose | Goods/services or uses enabled | Requirement |
|---|---|---|---|---|
| Identity and contact data | Name, mobile number, email address, postal address, date of birth, customer identifier | Identity verification, communication, customer support and service administration | Access to SUJÁN services, account management, customer service and support | Mandatory where needed for service provision |
| Government identifiers and KYC data | PAN, Aadhaar number or Aadhaar-related details where lawfully required, identity proof, address proof and related verification metadata | KYC, fraud prevention, statutory compliance, customer verification and account security | Regulated onboarding, identity verification and fraud prevention | Mandatory only where required for the relevant service or by law; otherwise not collected |
| Transaction and payment data | Payment method details, transaction history, billing details, order details and refunds data | Order fulfilment, billing, payment reconciliation, financial reporting and fraud prevention | Purchases, subscriptions, billing and order fulfilment | Mandatory for payment and purchase-related services |
| Device and technical data | IP address, browser type, device identifiers, operating system, log files, session data and security logs | Website and app functionality, cybersecurity, service diagnostics, fraud prevention and performance monitoring | Secure access, platform functionality and service optimisation | Automatically collected where you use digital services |
| Usage and preference data | Interactions with website or app, service preferences, feedback, support interactions and feature usage | Service improvement, user experience, analytics, troubleshooting and personalisation where permitted | Improved user experience, service reliability and tailored content | Optional unless needed for service operation |
| Marketing preferences | Subscription status, opt-in records, communication preferences and consent status | Sending promotional updates, offers or campaigns where you have provided consent | Marketing communications and promotional offers | Optional and based on consent |
| Location data | Approximate location based on IP address; precise GPS location only if enabled by you | Localisation, delivery/service support, fraud detection and security features | Regional customisation, fraud monitoring and location-based features | Optional unless required for a specific service feature |
| Cookies and tracking data | Session cookies, persistent cookies, analytics cookies, tracking pixels and cookie preferences | Site performance, security, analytics, preference management and marketing measurement where permitted | Personalised browsing, service functionality and analytics | Subject to cookie preference settings where applicable |
| Children’s data, where applicable | Child’s name, age, linked device details, parent or guardian contact details and consent verification records | Child account setup, parental controls, child-friendly features and safety-related service delivery | Child-friendly features and parental control services | Processed only with verifiable parental consent unless an exemption applies |
| Person with disability data, where applicable | Details necessary to verify lawful guardian consent and provide requested accessibility or support services | Verifiable guardian consent, accessibility support and lawful service delivery | Accessible support and service administration | Processed only where required and with lawful guardian verification where applicable |
These lists include examples and are not exhaustive.
Your Personal data is collected and processed by SUJÁN based on the following legal grounds depending upon the nature of Personal Data and the purposes for which it is processed:
Consent
Where processing is based on consent, you have the right to withdraw consent at any time through the mechanisms provided in the privacy notice. However, Withdrawal of consent will not affect processing already carried out before withdrawal.
If we process your Personal Data based on other lawful grounds, like that of legitimate use, legal obligations, or statutory requirements, such processing shall continue as permitted under the applicable law.
If we process personal data of a child, we will obtain verifiable consent from the parent before processing such personal data, unless an exemption under applicable law permits otherwise.
We will not undertake tracking, behavioural monitoring of children, or targeted advertising directed at children, except where expressly permitted under applicable law and implemented with appropriate safeguards.
If we process personal data of a person with disability who has a lawful guardian, we will verify that the individual providing consent is lawfully appointed as guardian under applicable law, where such verification is required.
SUJÁN does not sell or rent your Personal Data. However, we may share your data with trusted third parties in the following circumstances:
Service Providers & Business Partners
We may share your Personal Data with third-party vendors, contractors, or service providers who assist us in delivering our services, such as:
Legal & Regulatory Compliance
We may disclose your Personal Data if required to:
Business Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of the business transaction, subject to appropriate privacy safeguards.
Fraud Prevention & Security
We may share Personal Data with government agencies, financial institutions, or fraud prevention organizations to:
International Data Transfers
If we transfer your Personal Data outside India, we ensure that such transfers comply with applicable laws and are subject to adequate safeguards, such as:
You are responsible for ensuring that the Personal Data you provide to SUJÁN is accurate, complete, and up to date.
If you believe any personal data we hold is inaccurate or incomplete, you may exercise your right to request corrections as outlined in the in Contact Us section of this Privacy Notice.
We implement appropriate technical, organizational, and security measures to protect your Personal Data from unauthorized access, loss, misuse, disclosure, or alteration.
While we take reasonable steps to protect your data.
These safeguards may include encryption, obfuscation, masking, virtual tokenisation, access controls, logging, monitoring, review of access, backup and resilience measures, incident response processes, contractual safeguards with processors, and other appropriate technical and organisational measures.
No system can be guaranteed to be completely secure. If a personal data breach occurs, we will notify affected Data Principals and the Data Protection Board of India in accordance with applicable law.
If we become aware of a personal data breach, we will notify affected Data Principals in a concise, clear and plain manner without delay through their registered communication channel or user account, where applicable.
We will notify the Data Protection Board of India without delay and provide the detailed information required by applicable law within the prescribed timeline, including the nature, extent, timing and likely impact of the breach, mitigation actions and remedial measures.
In case you as a user detect or suspect any breach of your data you can inform to us by reaching out to privacy@theSUJÁNlife.com.
We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalize content. IoT devices may also use embedded tracking mechanisms to optimize functionality, detect malfunctions, and enhance security.
You can manage cookie preferences through your browser settings or our Cookie Preference Centre.
For more details, refer to our Cookie Policy (<insert link>).
SUJÁN will retain your personal data in accordance with its Data Retention Policy and as required under applicable laws. We will only store your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required for compliance with legal, tax, regulatory, or contractual obligations.
Under the Digital Personal Data Protection Act, 2023 (DPDPA), you, as a Data Principal, have the following rights concerning your Personal Data:
Your Rights
Your Duties
As a Data Principal, you also have certain duties under the DPDPA, 2023:
Method to Exercise Your Rights
As an interim measure, if you wish to exercise any of your rights under this Privacy Notice, please contact us directly at privacy@theSUJÁNlife.com. We will provide you with the appropriate Data Principal Request Forms, which you can complete and submit to initiate your request.
We are currently working to streamline this process. Once available, you will be able to directly access all necessary forms online and submit your requests electronically.
In the future, to exercise your rights, you may complete the Data Principal Request Form available at to be updated once the DPB is established and submit it to our Data Protection Officer at privacy@theSUJÁNlife.com. We will handle your request in accordance with applicable laws and respond within the prescribed timeframe within ninety days.
If you have any concerns regarding the processing of your personal data and you are not satisfied with the initial response, you can file a complaint with SUJÁN’s Grievance Officer.
Contact Details of Grievance Officer:
Email: privacy@theSUJÁNlife.com
Escalation to the Data Protection Board (DPB)
If you are not satisfied with the resolution provided by the Grievance Officer, you have the right to escalate the matter to the Data Protection Board (DPB) of India, which is the regulatory authority established under the DPDPA, 2023 for handling data protection disputes and violations.
For more details on the DPB and how to escalate your complaint, please refer to the official government portal <insert DPB link> (To be Updated post DPB is established)
SUJÁN may update this Privacy Notice periodically to reflect changes in legal, regulatory, or operational requirements. We will notify you of any significant changes through appropriate means, such as updates on our website. The latest version of this Privacy Notice will always be available at [insert Website interface link]
Company Name: The SUJÁN Life
Effective Date: 1st Day of January 2026
Pursuant to the Digital Personal Data Protection Act, 2023, SUJÁN requires your consent to collect, process, and use your personal data for specific purposes as detailed in the Privacy Notice.
□ I acknowledge that I have READ and UNDERSTOOD SUJÁN’s Privacy Notice and, consent to the collection, processing, and use of my personal data for the stated purposes, in accordance with the Digital Personal Data Protection Act, 2023.
□ I consent to receive marketing and promotional communications (optional).
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